- Our Policy
- Information We Collect
- Our Use of Your Personal Data and Other Information
- Our Disclosure of Your Personal Data and Other Information
- Your Choices
- Links to Other Web Sites
- Other Terms and Conditions
- Accessing Information; Contacting Vitamin Angels
We respect your privacy and do not trade, share or sell donors’ personal information with third parties, nor send donor mailing on behalf of other organizations.
Your privacy is important to us. As part of Vitamin Angels’ operation, we may gather certain types of information about users of the Services, and we would like to explain the types of information, including personally identifiable data (“Personal Data”) we gather, what we do with it and how to correct or change the information.
Information We Collect
When you interact with us through the Website or other Vitamin Angels services, we may collect Personal Data and other information from you, as further described below:
Personal Data That You Provide
We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, participate in one of our contests, register to create a fundraising page, link to one of our social networking sites or shop with one of our corporate partners. Personal Data includes, for example, the address, email address, or phone number of any Vitamin Angels donor.
When you interact with Vitamin Angels through the Website, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Vitamin Angels may store such information itself or such information may be included in databases owned and maintained by Vitamin Angels’ affiliates, agents or service providers. This Website may use such information and pool it with other information to track, for example, the total number of visitors to our Website, the number of visitors to each page of our Website, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.
Aggregated Personal Data
In an ongoing effort to better understand and serve you, we may conduct research on customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Vitamin Angels may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. We may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
Our Use of Your Personal Data and Other Information
Our Disclosure of Your Personal Data and Other Information
Vitamin Angels will not sell, trade or share a donor's personal information, nor send donor mailings on behalf of other organizations. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Consultants and Related Third Parties: Vitamin Angels, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
Vitamin Angels may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Vitamin Angels, (iii) act in urgent circumstances to protect the personal safety of users of the Website or the public, or (iv) protect against legal liability.
You can use the Website without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain aspects of Vitamin Angels Website, which may include our fundraising pages and contests.
Children Under the Age of 13
Vitamin Angels’ fundraising pages and certain of our contests are open to all visitors to the Website, regardless of age. Because a child who wishes to create a fundraising page or enter one of our contests may have to provide certain Personal Data about himself or herself to do so, Vitamin Angels is committed to taking certain precautions to ensure that such Personal Data is handled appropriately.
We strongly recommend that minors 13 years of age or younger ask their parents for permission before sending any information about themselves to anyone over the internet and we encourage parents to teach their children about safe internet use practices.
When a child under the age of 13 attempts to submit his or her registration information to our Website, or a child under the age of 13 who has not registered attempts to enter a contest, promotion or use certain other features of the Website that require the collection of Personal Data, we will ask the child for verifiable parental consent before we collect any personally identifiable information from the child or accept his or her registration.
We may seek parental consent in several ways: for example, we may (1) ask the parent to print and sign a parental consent form and fax or mail it back to us, or (2) ask the parent to send us a confirmatory e-mail accompanied by the parent's digital signature. By providing consent, the parent agrees that Vitamin Angels may collect the Personal Data submitted to us via the registration form, and that information provided by the child to the Website may be collected by Vitamin Angels or posted to the Website, as applicable. We will not collect or retain any Personal Data from a child under the age of 13 until we receive a verifiable parental consent in one of the two manners outlined above.
If you are under age 13, please do not attempt to register on our Website or provide any Personal Data about yourself to us without first providing parental consent in one of the two methods outlined above. If we learn that we have collected Personal Data from a child under age 13 who has not provided verifiable parental consent, we will delete that information as quickly as possible.
When a child attempts to create a fundraising page on the Website, the child will be required to provide his or her e-mail address, as well as to create a user name and password. The child will also be given the option of providing his or her hometown, age, time zone, photo, and other information regarding the child’s preferences or interests.
In addition, if and when the child creates a fundraising page, he or she may be asked to provide the name of the event and a fundraising goal. As with all users of Vitamin Angels’ Website, a child will also have the option of providing a photo or video to be uploaded to the page, as well as any other information regarding the event, which may contain Personal Data as entered in the specific field by the child. The only information that Vitamin Angels requires in order to create a fundraising page is a user name, password and email address for the user. All other information is provided at the child’s (or parent’s) discretion.
Due to the nature of the fundraising pages, we are unable to offer parents or guardians the option of consenting to the use and collection of data for internal purposes without consenting to third-party or public disclosure. Public disclosure of information is inherent to our fundraising pages, which are intended for public viewing and social networking.
We may retain a child’s Personal Data in the following scenarios, as prescribed by law: (i) to collect a child’s or parent’s email address to provide notice and seek consent; (ii) to collect an email address to respond to a one-time request from a child, after which the address will be deleted; (iii) to collect an email address to respond more than once to a specific request, such as a subscription to a newsletter, in which case we would notify the child’s parent or guardian that we are communicating regularly with the child and give the parent or guardian the opportunity to stop the communication before sending or delivering a second communication to the child; (iv) to collect a child’s name or online contact information to protect the safety of a child who is participating on the Website, in which case we will notify the parent or guardian and give him or her the opportunity to prevent future use of such information; (v) to collect a child’s name or online contact information to protect the security or liability of the Website or to respond to law enforcement, without using it for any other purpose.
Children may be eligible to participate in Vitamin Angels’ contests, depending on the rules and terms and conditions of the particular contest. If a child under the age of 13 is eligible to participate in a Vitamin Angels contest, Vitamin Angels will not solicit any more Personal Data from the child than is reasonably necessary to allow the child to participate in that contest.
How do we use information about children?
We use the information described above:
- To allow users (including children) to create fundraising pages, which are then accessible to other users and publicly visible on the internet.
- To learn about Website visitors and customers and to tailor specific features or other notifications to them.
- To administer a contest, promotion, survey or other Website feature.
- We may release Personal Data when we believe release is appropriate to comply with the law, enforce our Website policies, or protect ours or others' rights, property, or safety.
We will not condition a child's participation in an activity or contest on the disclosure of any more Personal Data than is reasonably necessary to allow the child to participate in that activity.
How do we protect information about children?
We are committed to complying with COPPA requirements and taking reasonable security measures to protect Personal Data about children. All such information is contained behind secured networks and is only accessible by a limited number of persons and contractors who have special access rights to such systems. All contractors have agreed to keep this information confidential. All credit card information supplied by children is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be used and accessed only as described in this policy.
How can parents review their child's Personal Data, prevent its use or disclosure, or request its deletion?
A parent or guardian who permits Personal Data to be collected about his or her child may also submit a signed written request to review or modify the information about their child. Before disclosing information about a child, we may request that the parent provide reasonable information about the parent for identification purposes, such as the parent's name, address, phone number, credit card number, or other information.
We will delete Personal Data about a child upon receipt of a written request from the parent or guardian who initially submitted such information. In the event of such a request, we will retain only information necessary for record keeping and customer service for past transactions.
Our parental consent form is posted on this Website. You can mail or fax this form to: 805.564.8499.
Links to Other Websites
This Website may contain links to other websites not operated or controlled by Vitamin Angels (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Website do not imply that Vitamin Angels endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.
Vitamin Angels takes reasonable steps to protect the Personal Data provided via the Vitamin Angels Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from this Website may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to Vitamin Angels via the Internet.
Access to Information; Contacting Vitamin Angels
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted to Vitamin Angels.
You may contact us at: [email protected]